Purpose: We welcome feedback and take complaints seriously. This policy outlines how concerns are raised and resolved.
Clients or Practitioners may:
- Submit feedback or complaints via email to [email protected]
- Expect acknowledgment within 5 working days and a full response within 14
- Raise concerns about services, conduct, or facilities
We will:
- Investigate complaints fairly and confidentially
- Take appropriate action where necessary
- Use feedback to improve our services and policies