Exmouth Healing Centre Limited Effective Date: 13th November 2025
This Refund and Returns Policy applies to all purchases made through the Exmouth Healing Centre online store. We are committed to ensuring your experience is positive, transparent, and fair. Please read the following terms carefully.
1. Scope of Policy
This policy covers:
- Physical products sold through our online store
- Digital products and downloads
- Bookings for workshops, events, and services
2. Physical Products
2.1 Eligibility for Returns
You may return physical items if:
- The item is unused, unopened, and in its original packaging
- The return is requested within 14 calendar days of delivery
- You provide proof of purchase (e.g. order confirmation or receipt)
2.2 Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g. opened herbal teas, essential oils)
- Personal care items once opened (e.g. balms, creams)
- Gift cards or downloadable products
2.3 Exchanges
We will replace items only if they are defective or damaged. Please notify us within 7 calendar days of receiving your order.
2.4 Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to your original payment method within 5–10 business days
2.5 Return Shipping
- You are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a trackable shipping service
3. Digital Products & Downloads
Due to the nature of digital content:
- All sales of downloadable products are final
- Refunds or exchanges are only available if the file is defective or inaccessible
4. Workshops, Events & Services
4.1 Cancellations
- Cancellations made more than 48 hours before the scheduled time may be eligible for a full refund or credit
- Cancellations made within 48 hours are non-refundable, but credit may be offered at our discretion
- No-shows are not eligible for refunds or credits
5. How to Request a Return or Refund
To initiate a return or refund request, please email: [email protected].
Include:
- Your full name and order number
- A brief description of the issue
- Photos (if applicable)
We aim to respond within 2 business days.
6. Statutory Rights
This policy does not affect your statutory rights under UK consumer law, including your right to a refund for faulty goods under the Consumer Rights Act 2015.