Last updated: 30th October 2025
1. Purpose and Commitment
Exmouth Healing Centre Limited (“we”, “us”, or “our”) is committed to providing a safe, respectful, and supportive environment for all Clients, Practitioners, staff, and visitors. This Safeguarding Policy outlines our approach to protecting vulnerable individuals and ensuring that all services delivered at the Centre uphold the highest standards of care and safety.
2. Scope
This policy applies to:
- All Practitioners registered with the Centre
- All staff and volunteers
- Any person delivering services or interacting with Clients at the Centre or via the Platform
3. Definitions
- Safeguarding: Protecting people’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect.
- Vulnerable Adult: A person aged 18 or over who may be unable to protect themselves from harm or exploitation due to age, illness, disability, or other circumstances.
- Child: A person under the age of 18.
4. Practitioner Responsibilities
Practitioners must:
- Treat all Clients with dignity, respect, and sensitivity
- Be alert to signs of abuse, neglect, or exploitation
- Report any safeguarding concerns promptly in accordance with this policy
- Maintain appropriate professional boundaries at all times
- Comply with all relevant safeguarding legislation and guidance, including the Care Act 2014 and Children Act 1989/2004
5. Reporting Concerns
If you suspect that a Client or individual is at risk of harm:
- Immediately report the concern to the Centre’s Safeguarding Lead at [email protected]
- If there is an immediate risk of harm, contact emergency services (999)
- Do not investigate the concern yourself — report and record only what you observe or are told
6. Confidentiality and Record-Keeping
- All safeguarding concerns must be treated with strict confidentiality
- Records of concerns must be factual, dated, and securely stored
- Information will only be shared with relevant authorities on a need-to-know basis
7. Recruitment and Vetting
- Practitioners must provide evidence of professional qualifications and insurance (see Clause 8.6 of the Terms)
- We reserve the right to request DBS (Disclosure and Barring Service) checks where appropriate
- Practitioners working with children or vulnerable adults must confirm that they are appropriately trained and insured to do so
8. Training and Awareness
- Practitioners are encouraged to undertake safeguarding training relevant to their field
- We may provide guidance or updates on safeguarding best practice from time to time
9. Review and Updates
This policy will be reviewed annually or in response to changes in legislation or best practice. Updates will be communicated via the Platform and email.
10. Contact
For safeguarding concerns or questions about this policy, please contact:
Safeguarding Lead Exmouth Healing Centre Limited
📧 [email protected]