Last updated: 30th October 2025
Exmouth Healing Centre Limited (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, booking platform, and services.
1. Who We Are
We are Exmouth Healing Centre Limited, located at 37 The Strand, Exmouth, EX8 1AQ. We provide facilities for professional treatment providers and manage bookings via our online platform.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Contact details: name, email address, phone number
- Professional details: qualifications, insurance, services offered
- Booking information: room/studio bookings, payment history
- Client communications: emails, messages, feedback
- Marketing preferences: your consent to receive updates or newsletters
- Technical data: IP address, browser type, device information, and usage data via cookies
3. How We Collect Your Data
We collect data when you:
- Register as a Practitioner
- Make a booking or payment
- Contact us via email or our website
- Subscribe to our newsletter (via Mailchimp)
- Interact with our website (via cookies and analytics)
4. How We Use Your Data
We use your personal data to:
- Manage your registration and bookings
- Communicate with you about your account or services
- Send service updates, policy changes, or important notices
- Send newsletters or marketing emails (only with your consent)
- Comply with legal obligations
- Improve our website and services
5. Marketing and Mailchimp
If you opt in, we may send you occasional updates, news, or offers via email. We use Mailchimp, a third-party email marketing platform, to manage these communications. Your name and email address will be stored securely on Mailchimp’s servers in accordance with their privacy policy.
You can unsubscribe at any time by clicking the link in any email or contacting us directly.
6. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity: to provide our services to you
- Legal obligation: to comply with applicable laws
- Legitimate interests: to manage and improve our business
- Consent: for marketing communications (you can withdraw at any time)
7. Sharing Your Data
We do not sell your data. We may share it with:
- Our service providers (e.g. payment processors, Mailchimp)
- Legal or regulatory authorities, if required
- Our professional advisors (e.g. accountants, insurers)
All third parties are required to respect your data and comply with data protection laws.
8. Data Retention
We retain your data only as long as necessary for the purposes set out above, including to meet legal, accounting, or regulatory requirements. You may request deletion of your data at any time, subject to our legal obligations.
9. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at [email protected].
10. Cookies and Analytics
Our website uses cookies to improve your experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Exmouth Healing Centre Limited 37 The Strand, Exmouth, EX8 1AQ
📧 [email protected].